LEGAL // VENDOR RETURN POLICY

Vendor Return
Policy.

Last Updated: June 11, 2026

PARTNER RETURN FLOW & COMPLIANCE

Because meats and fish are highly perishable, returns are managed under a strict pre-approval protocol. A return is only accepted from a customer once it has been officially validated and approved by the MeatsFresh support team. Following approval, the damaged or incorrect product must be returned to the physical vendor shop (viewer shop) from which the order was prepared.

1. Approval and Validation Criteria

Customer return requests are validated by MeatsFresh Quality Control according to the following guidelines:

  • The item has visible damage, decomposition, or off-odors upon delivery.
  • The customer receives a different product or cut than requested.
  • The package weight deviates from the order by more than 10%.
  • The issue was reported within the strict 30-minute delivery window with clear photo or video proof.

2. Mandatory Pre-Authorization

To protect partner interests and prevent food waste, the return framework mandates:

  • No automatic returns: Riders and vendors must not accept returned goods from a user unless the MeatsFresh partner system displays an active "Approved Return" status.
  • Unapproved returns: Any package sent back directly by the customer without system authorization will be rejected.

3. Product Return to Vendor Shop

Managing physical inventory and return destinations:

  • Fulfillment Shop Return: Once approved, the product must be returned to the origin vendor shop (viewer shop) that fulfilled the order. This ensures the partner can inspect the quality defect directly.
  • Logistics options: The item may be brought back directly by a MeatsFresh delivery rider dispatched to retrieve it, or returned physically to the store by the buyer as specified in the approval ticket.

4. Settlement adjustments & Vendor Liability

If the return is approved and the product is returned to the vendor store due to a preparation, weight, or quality error on the vendor's side, the order settlement amount will be deducted from the vendor's weekly payout. In cases where the damage is caused during rider transit, MeatsFresh will cover the refund cost, and the vendor settlement will remain unaffected.

5. Partner Support & Dispute Resolution

If you believe a return was approved in error, or if you receive a returned product that does not match the customer's reported complaint, you can file a dispute within 24 hours of receiving the returned item. Contact the Partner Relations Team at partners@meatsfresh.com or call our dedicated vendor helpline.